Has anyone ever had one of these letters we're supposed to get ?
http://www.lawsociety.org.uk/documents/downloads/yourclientsyourbusiness.pdf"A good client care letter should:
clearly identify the client; identity the client’s objectives;
clarify the issues involved and options available to the client;
state what the solicitor is instructed to do next (and what is not included in the retainer if appropriate) and, if possible, give timescales;
give an overall estimate of costs, broken down between fees, VAT and disbursements;
make it clear how costs have been calculated and refer the client to any additional information on costs in the terms and conditions document, if there are any;
give the name and status of the person who will be dealing with the matter in the firm and the name of the principal responsible for its overall supervision; and
give the name and status of the person whom the client should approach if there is a problem.
Some solicitors ask the client to sign, date and return either the client care letter or their terms and conditions document. This is not a regulatory requirement, but could assist solicitors if they are subsequently faced with a client denying he or she has received this information.
The client care checklist that follows is intended as a useful source of information, in an easy-to-read format, covering the principal areas covered by the code. The checklist is not a substitute for considering the rule in full when deciding how best to comply with its provisions.
© The Law Society 2007 October 2007 page 6 of 27