........writing emails that are devoid of emotion and are functional.
This is a skill I've learnt that I figured I'd share. So you get an email that has a bomb-shell in it, like ‘I'm taking the kids out of school to go to X's' or ‘I didn't tell our daughter I had a boyfriend I said I'd been out to dinner with someone'.
These are usually reactionary and if unreasonable if any normal person was being objective.
It's the stuff ‘they' think is OK to drop on your because ‘they' are self centred and really only care about themselves. Six months ago that would have led me to leave a ranting phone