In addition to looking for Resolution membership, it is also worth
checkingto see whether the firm which you are considering instructing has
Lexcel accreditation.
Lexcel is not about family law
specifically, it is mainly focused admin/client care/management issues -
becuase it is fairly strict in it's requirements and is checked by way of
an annual inspection, firms which have Lexcel are those which have thought
about , and planned good client care - for instance, ensuring that you have
clear an accurate inforamtion about the name and status of everyone who
works on your case, ensuring that you are given clear information about
costs andthat this is updated regularly , and having good and easily
identifiable compliants proceedure - for instance, in my client care
letter, it gives the names and title (e.g. partner, legal exec) of the
other people in the department.
This flags up the fact that
people other than me may sometimes work on the file and that if any of them
does any work on the file my cient already knows who they are - in
addition, however, when we first applied for Lexcel, we added to this so
that now, this also appears on
all of our letters to
clients, so a letter frmom me is not simply signed "Bagpuss" it is signed
"Bagpuss - Partner" and the same is the case with any other staff members,
including any locum. My locum would also routinely tell any client who she
is, and that she is temporarily covering my cases, when she speaks to or
writes to a clietn, so they know as soon as she is involved who she is, and
what her status is.
Of course, all of these are things which
*all*
solicitors should be doing, but not
everyone does, and the fact that the company has chosen to apply for, and
succeeded in obtaining the Lexcel mark is a fairly good indication that
they take this kind of issue seriously. Lexcel also imposes stricter
requirements about supervision etc than the 'basic' requirements.
he other point I'd make about chosing a solicitor is that you need,
personally, to be comfortable and feel happy with how they are dealing with
your case - you need to be able to trust your representative and feel
confident in dealing with them - if you don't, then no matter how
profesional and competent they are, they may not be the right one for you.
(and if they are any good at all, they will be happy to discuss this with
you and may well be able to recommed someone who will suit you better,
either within their own firm, or elsewhere.)