In addition to looking for Resolution membership, it is also worth checkingto see whether the firm which you are considering instructing has Lexcel accreditation.
Lexcel is not about family law specifically, it is mainly focused admin/client care/management issues - becuase it is fairly strict in it's requirements and is checked by way of an annual inspection, firms which have Lexcel are those which have thought about , and planned good client care - for instance, ensuring that you have clear an accurate inforamtion about the name and status of everyone who works on your case, ensuring that you are given clear information about costs andthat this is updated regularly , and having good and easily identifiable compliants proceedure - for instance, in my client care letter, it gives the names and title (e.g. partner, legal exec) of the other people in the department.
This flags up the fact that people other than me may sometimes work on the file and that if any of them does any work on the file my cient already knows who they are - in addition, however, when we first applied for Lexcel, we added to this so that now, this also appears on
all of our letters to clients, so a letter frmom me is not simply signed "Bagpuss" it is signed "Bagpuss - Partner" and the same is the case with any other staff members, including any locum. My locum would also routinely tell any client who she is, and that she is temporarily covering my cases, when she speaks to or writes to a clietn, so they know as soon as she is involved who she is, and what her status is.
Of course, all of these are things which *all*
solicitors should be doing, but not everyone does, and the fact that the company has chosen to apply for, and succeeded in obtaining the Lexcel mark is a fairly good indication that they take this kind of issue seriously. Lexcel also imposes stricter requirements about supervision etc than the 'basic' requirements.
he other point I'd make about chosing a solicitor is that you need, personally, to be comfortable and feel happy with how they are dealing with your case - you need to be able to trust your representative and feel confident in dealing with them - if you don't, then no matter how profesional and competent they are, they may not be the right one for you. (and if they are any good at all, they will be happy to discuss this with you and may well be able to recommed someone who will suit you better, either within their own firm, or elsewhere.)