Well said Dukey. As you know, I am one of the people this happened to.
Today I received confirmation that my house insurance will fund a legal case against the firm that, without my knowledge, put my case in the hands of a legal executive when I had originally hired one of the partners. Proceedings will be issued imminently and I will keep you informed of the outcome.
This is not only a breach of the
solicitors s code of conduct section 2 - although as I discovered the legal complaints service are not very exercised about it. It is also a breach of contract - depending on what you asked for in the first place and what was in your letter setting out terms and conditions. The
barrister representing me in this case has pointed to a judgement of Lord Dennings (I paraphrase) in which he said that lay people cannot be expected to know or understand the ins and outs of a complex profession so if we get someone who is not a solicitor when we wanted a solicitor - and asked for one or understood we wouold get one, it is their responsibility not ours.
This is the
case law on which our case is based:
Pilbrow v Pearless de Rougemont & Co; CA (Butler-Sloss, Schiemann LJJ) 17 Mar 1999.
WHERE A client asked to see a solicitor there was a contract to provide legal services between the firm and the client. If the firm, without informing the client, provided an advisor who was not actually a solicitor, it had not performed the contract at all, and was not entitled to recover its fees from the client.If you want to know how bad things got, somewhere in the archives is a post called something like Is my solicitor an a**e. It may also help you to understand where my wiki name came from
Hadenoughnow